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Privacy Policy

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Privacy Policy

Last updated: 24 September 2025

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1. Who We Are

We are Signature Drive, a professional chauffeuring service based in Hampshire. This privacy policy explains how we collect, use, and protect your personal information.

If you have any questions, you can contact us:

 

2. What Information We Collect

We collect personal information when you book a journey, contact us, or use our services. This may include:

  • Your name and contact details (email, phone, address)

  • Pickup and drop-off locations

  • Payment details (we use secure payment providers)

  • Journey details and preferences

  • Communications you have with us (calls, emails, messages)

  • Vehicle tracking/location data (for safety and logistics)

We may also collect limited data automatically when you use our website, such as your IP address and browser type (see section 6).

 

3. How We Use Your Information

We use your information to:

  • Manage bookings and provide chauffeuring services

  • Contact you about your journey or account

  • Take payments and issue invoices

  • Ensure safety and monitor driver activity (e.g. GPS)

  • Improve our services and customer experience

  • Comply with legal obligations (e.g. insurance, tax, safety)

We do not sell your data to third parties.

 

4. Lawful Basis for Using Your Data

We only use your data when we have a legal reason to do so. This includes:

  • To fulfil a contract – when you book a service with us

  • To meet legal requirements – like keeping records for tax or insurance

  • With your consent – for marketing or promotions (if you agree)

  • For legitimate interests – like improving our services or ensuring safety

 

5. Sharing Your Information

We may share your data with:

  • Our drivers, subcontractors and staff (to complete your booking)

  • Payment processors (securely)

  • IT and booking system providers

  • Legal, tax, or insurance providers (when required)

  • Authorities (only when legally necessary)

All partners are required to protect your data and use it only for the intended purpose.

 

6. Cookies and Website Data

Our website may use cookies to:

  • Help it work properly

  • Understand how it’s used (analytics)

  • Remember your preferences

You can choose to accept or reject non-essential cookies when you visit our site..

 

7. How Long We Keep Your Information

We keep your data only as long as needed:

  • Booking and payment info: usually 6–7 years (for legal/accounting reasons)

  • Communication records: up to 2 years

  • GPS/journey logs: usually 12 months (unless needed for legal purposes)

After that, we securely delete or anonymise it.

 

8. Your Data Rights

You have the right to:

  • Ask for a copy of your personal data

  • Correct inaccurate data

  • Ask us to delete your data (in some cases)

  • Object to how we use your data

  • Withdraw consent (for marketing, etc.)

  • Make a complaint to the ICO (Information Commissioner’s Office) if you’re unhappy with how we handle your data

To use any of these rights, contact us at: info@signaturedrivechauffeurs.co.uk

 

9. How We Protect Your Data

We use appropriate security measures to protect your information, such as:

  • Secure booking systems and encrypted connections

  • Access controls for staff

  • Regular data backups and system updates

 

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website or by request.

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Thank you for trusting Signature Drive.
Your privacy matters to us!

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