Terms & Conditions

Booking Terms

1. All booking confirmations will be sent by email and any booking is considered confirmed only once the confirmation email is received. The customer is responsible for checking that the details are correct.

2. All booking times are considered to be for United Kingdom time only so please ensure you take this into account should the booking be made from another country.

3. The following dates may incur additional surcharges - Easter Sunday (date dependent as per the calendar year for the booking), 25 December (Christmas Day), 26 December (Boxing Day), 31 December (New Year's Eve), 1 January (New Year's Day)

4. Any quotation is valid for 7 days only and will be confirmed verbally and/or via email.

5. Payments can be made by bank transfer – the instructions will be found on the invoice received. Payments in cash can only be made if agreed in advance. When making the payment via bank transfer, please ensure that you quote the invoice reference number and confirm by text or email that payment has been made.

6. All payments are due in full 72hrs before the booking date. All Prom Hire, Wedding Hire and Full Day bookings require a 50% deposit at the point of booking with the remaining balance being due in full 72hrs before the booking date.

7. Any payment on account is due as per the payment term shown on the invoice (15/30 days) and this term is from the invoice date unless agreed in advance.

8. All quotations provided may be subject to additional waiting times and car park / toll charges unless agreed otherwise in advance when confirming your booking.

9. You must allow sufficient time for check-in procedures and for any delays that could be caused by traffic conditions along the way. We will not be held responsible for any delays or missed flights caused by matters outside of our control such as traffic conditions, for you not allowing enough time to reach your destination or for any delays caused by you not being ready for collection at the agreed time.

10. Changes to the original booking, additional stops, or address changes may be subject to additional charges – this will be agreed between the parties first and any agreed changes will be confirmed by email.  

11. We will provide a Meet & Greet service for Airport Pick ups. For this service, you agree to provide the flight number so we can track the arrival time. The driver will enter the car park no earlier than 15 minutes after landing time unless agreed otherwise in advance. You can request the pick up time any minutes after the flight landing time, however the customer are not entitled to any additional waiting time beyond the standard time period. No compensation will be offered to the customer should they be ready earlier than planned and has to wait until the scheduled connection for the driver to arrive. 

12. Any parking charges for drop off / pick up will be met by the customer.

13. Any toll charges will be met by the customer.

14. A waiting time of 30 minutes is included for all our “Pick Up” services – after 30 minutes, there will be a charge of £12.50 per 15 minutes.

15. We reserve the right to provide subcontracted vehicles and / or drivers when required.

16. Whilst every effort will be made to ensure that our driver(s) or sub-contracted driver(s) arrives on time, the customer will understand that we cannot be held responsible for any delays caused by situations outside of our control.

17. Our driver(s) will drive in accordance with the road regulations and road conditions. Our driver(s) will travel by the most appropriate route on the day unless requested otherwise by the customer.

18. Our vehicles and sub-contracted vehicles are fully insured for passenger and third-party claims. However, customers’ properties are carried entirely at their own risk and we will not be held responsible/liable for any damage or loss to such property.

19. We will keep a lost property book in our office and will endeavour to return any goods/property left in our vehicle(s) or sub-contracted vehicle(s). The cost of returning said items will be met by the customer.

20. We reserve the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the driver, the vehicle or any other passenger(s).

21. Passengers are required to use the seatbelts at all times.

22. We maintain a strict “No Smoking” policy. To avoid any doubt, this includes e-cigarettes or vaporizers.

23. Passengers are responsible for any damage they cause to the exterior and or interior of the vehicle on hire to them and will be liable for any repair or valeting required in order to reinstate the vehicle to its original state immediately before the period of hire. Soiling the vehicle will attract a surcharge of £500 plus the cleaning fee to account for the time the vehicle will be off the road undergoing cleaning. The cleaning fee is not a set amount as this depends of which valeting company will be available to clean the vehicle and their charges. The full amount will be itemised and detailed in the invoice sent to the customer.

24. Passengers will be responsible for their luggage at all times. They are responsible for loading and unloading their own luggage. The driver may assist the passenger(s) at their discretion, but is not required to do so.

25. Our drivers do not carry baby seats, child seats or boosters as a matter of course. Should you provide your own, you are responsible for fitting the seat and satisfying yourself that the seat is suitable for your child’s needs and for the safety of your child whilst in the vehicle.

26. Should you want to transport domestic animals, you must clearly inform us at the time of booking. Other than Guide dogs who are exempt from this requirement, all domestic animals are to be transported in a suitable locked box or cage. Failure to clearly inform us of this requirement at the time of booking, the driver reserves the right to cancel the booking with the full fare still being charged.

27. By supplying your email address and telephone number you allow us to contact you via email or telephone. We will never supply your information to third parties unless it is necessary for us to fulfil the booking and transfer.

28. We are committed to provide services in accordance with the Equality Act 2010. We may assist any passengers who are not capable or boarding or exiting the vehicle unaided at our sole discretion, but at the passenger’s risk.

29. Any complaint relating to the service must be made in writing within 14 days of the event.

30. These terms and conditions do not affect your statutory rights.